Return & Refund Policy
If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email (info@youradaptershop.com) at first.
1. Return & Exchange Conditions
● Items returned without authorization will not be accepted.
● Items must be returned within 30 days after you receive them.
● All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
● When returning or exchanging items, customers must use a shipping method providing tracking information.
2. Non-returnable items:
● Damage/Lost caused by customers are non-refundable.
3. General Return Process:
● Initiate a return: Please email us at info@youradaptershop.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
● Ship the item back: If your return is accepted, we'll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted).
● Refund or exchange: when we receive your return/exchange, we will inspect the item in 2 working days and then provide a replacement for an exchange or issue a refund.
4. Return Charge:
● No handling fee to be charged to the consumers for the return of a product.
● If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you.
● If the return is due to the buyer's problem (such as: don't like/want the item, ordered a wrong product/size), the buyer should pay the freight and we do not refund our original shipping cost.
● If the product returned by the customer is damaged or lost in transit, we will contact the customer by mail within two working days to confirm the problem with the customer. If the customer applies for a refund, we will deduct 20% of the order price and give the customer a partial refund.
5. Refunds:
● Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
● If you haven't received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you've done all of this and you still have not received your refund, please contact us at info@youradaptershop.com.
6. Order Cancellations:
● We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item's delivery. And we will refund full of your money.
Return Merchandise Authorisation (RMA) Procedures
1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please contact us to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
● Orders can't be canceled once the parcel is shipped out.
E-mail: info@youradaptershop.com
(Mon-Fri) 8:30AM -18:00PM ( UTC+8 )